Resuscitation Council UK Case Study: IT Support & Services Case Study

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Resuscitation Council UK (RCUK) sets the standards for resuscitation training across the NHS and beyond. When CEO James Cant joined in 2019, he was struck by one thing: “the tech worked” - a testament to the groundwork laid by TFS. But when the pandemic hit, nothing short of flawless technology would suffice.

RCUK urgently needed:

Secure remote working for staff across the UK.
GDPR and cyber risk compliance, including international candidate data.
A seamless, invisible IT experience during critical clinical training and back-office operations.

TFS provided the full-service infrastructure RCUK required:

Managed IT services & proactive monitoring: Ensured core systems, user devices, and networks were continuously monitored and maintained without disruption.
Cloud services & hybrid infrastructure management: Enabled rapid switch to remote work when offices shut down, ensuring staff could continue delivering vital training.
Robust cyber security solutions & GDPR compliance support: Implemented advanced security (including SIEM systems), policies, and training. This was critical for handling sensitive candidate data from the NHS and abroad.
Responsive IT helpdesk & user support: Delivered personal, expert IT support. The phone is answered quickly with efficient resolutions and friendly follow-ups.
Strategic IT planning & advisory: Regular check-ins with leadership ensured systems stayed ahead of emerging threats and evolving regulations.

Smooth transitions, staff peace of mind and exemplary support:

Zero disruption during lockdown: Switching to home working was “very, very smooth” thanks to TFS’s silent work behind the scenes.
High GDPR and security standards: Protecting candidate data and meeting regulatory demands.
Consistent, expert-level service: James praised TFS as “the best customer service I’ve ever had in terms of tech support.”
Hidden, but reliable infrastructure: James notes, “Very often you don’t know TFS are running,” until something needs fixing, when they're there at the drop of a hat.