The Challenge
Resuscitation Council UK (RCUK) sets the standards for resuscitation training across the NHS and beyond. When CEO James Cant joined in 2019, he was struck by one thing: “the tech worked” - a testament to the groundwork laid by TFS. But when the pandemic hit, nothing short of flawless technology would suffice.
RCUK urgently needed:
- Secure remote working for staff across the UK.
- GDPR and cyber risk compliance, including international candidate data.
- A seamless, invisible IT experience during critical clinical training and back-office operations.
The Solution
TFS provided the full-service infrastructure RCUK required:
- Managed IT services & proactive monitoring: Ensured core systems, user devices, and networks were continuously monitored and maintained without disruption.
- Cloud services & hybrid infrastructure management: Enabled rapid switch to remote work when offices shut down, ensuring staff could continue delivering vital training.
- Robust cyber security solutions & GDPR compliance support: Implemented advanced security (including SIEM systems), policies, and training. This was critical for handling sensitive candidate data from the NHS and abroad.
- Responsive IT helpdesk & user support: Delivered personal, expert IT support. The phone is answered quickly with efficient resolutions and friendly follow-ups.
- Strategic IT planning & advisory: Regular check-ins with leadership ensured systems stayed ahead of emerging threats and evolving regulations.
The Results
Smooth transitions, staff peace of mind and exemplary support:
- Zero disruption during lockdown: Switching to home working was “very, very smooth” thanks to TFS’s silent work behind the scenes.
- High GDPR and security standards: Protecting candidate data and meeting regulatory demands.
- Consistent, expert-level service: James praised TFS as “the best customer service I’ve ever had in terms of tech support.”
- Hidden, but reliable infrastructure: James notes, “Very often you don’t know TFS are running,” until something needs fixing, when they're there at the drop of a hat.
"Efficient, unflustered, friendly and kind. Best IT support I’ve ever experienced."

James Cant
CEO, Resuscitation Council UK
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