Resuscitation Council UK Case Study

Friendly, capable IT support for the national resuscitation training organisation

The Challenge

Resuscitation Council UK (RCUK) sets the standards for resuscitation training across the NHS and beyond. When CEO James Cant joined in 2019, he was struck by one thing: “the tech worked” - a testament to the groundwork laid by TFS. But when the pandemic hit, nothing short of flawless technology would suffice.

RCUK urgently needed:

  • Secure remote working for staff across the UK.
  • GDPR and cyber risk compliance, including international candidate data.
  • A seamless, invisible IT experience during critical clinical training and back-office operations.

The Solution

TFS provided the full-service infrastructure RCUK required:

  • Managed IT services & proactive monitoring: Ensured core systems, user devices, and networks were continuously monitored and maintained without disruption.
  • Cloud services & hybrid infrastructure management: Enabled rapid switch to remote work when offices shut down, ensuring staff could continue delivering vital training.
  • Robust cyber security solutions & GDPR compliance support: Implemented advanced security (including SIEM systems), policies, and training. This was critical for handling sensitive candidate data from the NHS and abroad.
  • Responsive IT helpdesk & user support: Delivered personal, expert IT support. The phone is answered quickly with efficient resolutions and friendly follow-ups.
  • Strategic IT planning & advisory: Regular check-ins with leadership ensured systems stayed ahead of emerging threats and evolving regulations.

The Results

Smooth transitions, staff peace of mind and exemplary support:

  • Zero disruption during lockdown: Switching to home working was “very, very smooth” thanks to TFS’s silent work behind the scenes.
  • High GDPR and security standards: Protecting candidate data and meeting regulatory demands.
  • Consistent, expert-level service: James praised TFS as “the best customer service I’ve ever had in terms of tech support.”
  • Hidden, but reliable infrastructure: James notes, “Very often you don’t know TFS are running,” until something needs fixing, when they're there at the drop of a hat.

"Efficient, unflustered, friendly and kind. Best IT support I’ve ever experienced."

Dr James Cant - CEO-1

James Cant
CEO, Resuscitation Council UK

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