IT Backup Solutions for Businesses in London

An IT backup service takes copies of your data, files and sometimes your applications to protect you in the event of data loss. This can be anything from system failure or corruption to ransomware and other cyber crime. Backups will help you recover and you should always have backups in place with an offsite, third-party provider.

IT backup services are suitable for all businesses, regardless of their size or maturity, as well as individuals who wish to protect against data loss. If you have data that you care about, whether personal or professional, you should have a backup solution in place.

A simple file backup protects individual files and folders. It allows you to recover lost or deleted data, but it does not restore the system itself. Rebuilding a server after a major failure still requires reinstalling the operating system, applications and settings before files can be put back.

A Bare-Metal Disaster Recovery solution goes much further. It captures the entire system – operating system, applications, configurations and data – so you can restore a full server or machine from scratch, often to new or replacement hardware or into the cloud.

The honest answer is: it depends, and we would rather be upfront about that than give you an unrealistic guarantee.

Following a ransomware attack, we work to restore your environment from a clean backup, effectively rolling back your systems to a point before the attack occurred. We work in line with your business continuity and disaster recovery plan, which defines which systems are most critical to get back online first and how much data loss the business can absorb. The speed of recovery depends on the scope of the attack, the integrity of your backups and the complexity of your environment. What we always do is act as quickly as possible, communicate clearly throughout and work to close the vulnerability that was exploited once you are back online.

The best time to prepare for a ransomware incident is before it happens. If you would like to review your current backup and recovery setup, we are happy to take a look.

Yes. All backup data is stored in UK data centres wherever possible and appropriate. Where UK data centre storage is not feasible for a specific reason, EU-based data centres are used as the secondary option. In either case, your data remains within compliant geographic boundaries.

It is a fully managed service. We handle the backup configuration, ongoing monitoring and test restores, and we lead the recovery effort if you ever need it. Your team does not need to check dashboards, chase reports or wonder whether the backups are running. We take care of it in the background so you can focus on your business.

A well-managed backup solution gives you the visibility and control needed to respond correctly to a Right to Erasure (Right to be Forgotten) request under UK GDPR. Specifically, it helps by:

• Identifying where an individual's personal data exists across backups, archives and historical snapshots
• Enabling selective deletion or expiry of that data, rather than retaining it indefinitely
• Applying defined retention policies to ensure personal data is not kept longer than is necessary or permitted
• Preventing deleted data from being inadvertently restored during a recovery operation
• Maintaining audit trails that demonstrate erasure requests have been actioned correctly
• Supporting legal and regulatory exceptions where certain data must be retained for defined purposes even when an erasure request has been received

Many of our clients engage their own GDPR or legal advisers to define what needs to happen, and we then ensure the systems and controls support those requirements in practice.