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How we help

Helping professional services firms reach their potential

Everything we do is tailored to your company.

Our values

We simply treat our clients how we would like to be treated.

That means relationships are at the heart of what we do, and we build them for the long run.

We’re always honest because we believe the best relationships come from kind truth telling.

Hard sales and quick downloads are not for us, so we don’t use them either. Everything is tailored to you.

Our job is to help you fulfil your potential, so we’re always striving with you.

 

 

Happy clients

Whenever we close a request for help we check if you are happy, and there's an option to add a comment to help us improve. Here is the feedback given to our team. The customer satisfaction score above is for the last 90 days. 

Emre at The Final Step always works really hard to sort the problem quickly and painlessly even when I am super busy and jumping between calls. Always first class service from The Final Step. Thank you!
Fantastic as always, thank you for the friendly and patient support
Excellent service and an immediate fix, many thanks !
Immediate response to investigate and fix compromised email problem. Fast and professional service. Thank you

Great help to be proactive in sorting out the issue with banking app - and then joining a three way conversation with the bank support team -!thanks !

An email delivery problem investigated and a technical fault in the email service provider identified/ monitored and resolution communicated to me efficiently. Followed up as well a few days later to check all sorted. Thanks
Excellent service from Emre, dealt with very expediently
Awesome as always
Just my usual experience! Simple, effective and always delivered with friendly expertise!
always very quick to respond and always very nice and helpful. Really fantastic!
Found Emre to be particularly helpful and knowledgeable. He understood my questions even though I did not always use the correct terminology. Taught me how to use Teams. I am more than happy to contact Emre/or the team if I have any further queries
Paul was very helpful dealing with our issue straight away and keeping us well updated on the progress of the resolve, as well as working into the evening to ensure it was rectified. Thank you Paul!
My eternal gratitude goes to Laszlo. Yesterday, a very complex and multi-sheet Excel spreadsheet I had been working on for a week suddenly went blank and was corrupted. After hours of painstaking work on Laszlo's part and a sleepless night on mine, I came to work this morning and it was repaired. Thank you, Laszlo

Luke was on the case speedily and worked out the problem. Thank you Luke

The team has been a great help regarding all my queries regarding web and dns hosting!
The first person I spoke to was able to deal with my issue. Thank you
Excellent work in providing rapid and efficient resolution to my technical query

Very helpful and nicely explained in plain language, thank you

Speedy, friendly and amazing as always! Thanks Gabor!
Really great help from the team. Where you didn't have an answer I was kept updated and I feel like the team really worked hard to find a solution
Emre was great - really helpful and super patient. Gold star!!
Shaun patiently helped me operate additional features which is extremely useful. for me
Laszlo was his usual helpful, professional charming self. Thank you for all your support
I haven't spoken to Emre before but he was very helpful and willing to go the extra mile to improve the set up

Quick and efficient, as always. I needed an issue urgently resolving and they responded immediately and rectified the problem. Thank you!

Extremely helpful, persevered to try and identify the problem and get a solution despite it taking additional time. Thank you very much
Laszlo who takes care of our account is always very proactive, pleasant and helpful. Nothing is too much trouble. I can always count on him to be efficient and polite even when under pressure to turn things around quickly
Emre was really helpful and talked me through the issue and gave me a useful guide on how to check on this should it happen again in the future
The Final Step got back to me quickly and retrieved my lost data. They saved the day
Laszlo, as always very helpful and friendly and gets the job done quick

Thanks Joel for your super speedy action

Brilliant service. I received a call not long after I sent my request for help. They talked me through giving access to my computer and were able to help with what I needed today, thank you

Dealt with quickly and efficiently

Fast and efficient as always :)

Lazslo was very helpful and informative. Corrected the problem for IT immediately and did a further update which has improved the computer I use greatly. Many thanks

Dealt with efficiently and quickly

The request was dealt with very efficiently

Great service. Thanks

Laszlo was extremely patient and helpful with downloading an incoming attachment and attaching it to an application form and submitting them

Very quick and efficient fix, thanks Shaun!

Problem solved

Joel was very responsive in ensuring my back up software was functioning correctly, which it is now

Understood and dealt with my issues

Laszlo was excellent as always

Problem sorted and followed up to check that it was corrected long term

Luke worked incredibly hard over many hours to sort out our ITs problems in Bermondsey and then continued the next day

Straightforward to talk to, and persistent / thorough to fix the problem on the line in real time

Dealt with the ticket really quick, very helpful

Standardised packages throughout the IT industry never made much sense to us, and so we built our business on the ideas of partnership, personalised support and uncompromising service. We want to be the final step you need in your IT journey.

Founded in 1987, we still have clients from our first days of trading, and that means a lot to us. It shows us that we’ve delivered on creating a company that builds long-term strategic relationships that grow your business.

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Our services

We exist to give professional services firms clarity, information and a structure that eradicates IT pains. Technology is so embedded into service delivery that it has to add value to your business, keep you competitive and ensure client satisfaction. Our unique framework and value methodology enable you to prioritise your business goals, deliver exceptional service and transform your IT into a tool that is working for you, not against you.

 

We solve three main challenges in your business:
strategic-it

Challenge

Ensure IT is achieving business goals

Our service

Strategic IT - Board Level Reporting and Strategic Planning

IT is not a stagnant thing, and neither are we. We move quickly, constantly update and implement plans that are specifically designed to meet your business objectives. With over thirty years’ experience of growing business, we bring all our knowledge to you so you can thrive and succeed.

productive-it

Challenge

Increase productivity

Our service

Productive IT - Helpdesk, Smart Tools and Smart Working

Designed to minimise interruptions to your fee-earners and clients, we provide a skilled, responsive service that efficiently solves problems. We also pick the right tools and work with you to support you fully when needed. From tailored support packages to best in class helpdesk, you’ll never have to worry about IT becoming a drain on your time and budget.

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Challenge

Mitigate risk and Increase Compliance

Our service

Secure and Compliant IT

IT is a business tool that should be working to keep you safe and protected. It should never be the thing that keeps you up at night. We reduce your risks, increase compliance, guarantee professional standards are maintained and consistently report on your business so you can make informed decisions.

Of course, there’s more to it. Each of our services breaks down into the following finer points:

Strategy

  • Annual Board Level reporting
  • Quarterly reviews
  • Audits
    • Assets
    • Recovery
    • Security
    • Document
    • Specialist certifications
  • Best practice
  • Insights

Productivity

  • Tailored support packages
  • Best in class helpdesk
  • Open helpdesk system
  • Unified communications
  • Microsoft Teams and Zoom
  • Conference rooms
  • Remote working
  • Work with existing IT partners and internal
  • Managed firewall and Internet

Risk & Compliance

  • Backup
  • Disaster Recovery
  • Business continuity
  • Cyber Essentials Plus certification
  • Security Audits
  • ISO Certification
  • GDPR compliance
  • Device encryption
  • Security awareness training
  • Network monitoring
  • Policy creation
  • Documentation

The audit we initially carried out with The Final Step was incredibly valuable because it did more than one thing. It obviously reviewed our IT as it currently stood and identified the risks, but what made it special was that it looked at the nature of our business and what makes our company successful and our goals, and then looked at where our IT currently stood and reviewed what IT would need to do in order to achieve our business goals. It was very important, and subsequently how we found our path. The audit and roadmaps also helped get Board buy-in and keep directors engaged and informed so that we could agree on our spending and plan of action before embarking on it. Working with The Final Step has always been a pleasure and one of the reasons we decided to pick them as our IT partners.

Peter Martin

Director of Finance and Operations, Intermusica

MS Gold Partner 20.11.17

Cyber Essentials (PLUS) Badge Medium (72dpi)

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