Welcome to The Final Step
IT Support Services
We exist to help you fulfil your potential
Founded on customer service in 1987, we have been providing premium IT support services to small and medium sized businesses in London and beyond for almost four decades.
We see IT not as a commodity, but as an investment that acts as a catalyst for growth and success.
Our experienced, qualified and committed team exists to enable you and your business to fulfil your potential through your IT investment.
A lot has happened since 1987
From Tim Berners-Lee proposing the World Wide Web in 1989, Google launching in 1998, and who can forget Y2K!
A lot has happened since The Final Step opened in 1987!
Explore our history below
Meet our leadership team
Our founder Raja Pagadala started the company in 1987 because he loved tech and great customer service. We’re called The Final Step because we want the experience to be so good, you never feel the need to step away and look for someone better
6 reasons to partner with us for
IT support services
Customer service is where our focus is. IT isn’t a commodity, it’s not a tap you turn on, IT is a service.
Training, developing, certifying and looking after people’s wellbeing takes time and money.
If you pick up the phone to contact us, our staff will answer. We won't keep you waiting.
Our expertise frees up your time and enables you to make well informed decisions.
We develop our staff so they are invested in you. Your interests are our interests.
Continuous improvement towards your goals. We consider IT a strategic investment, not a commodity.
Your path to success
With our clients we have built a proven process to ensure IT is contributing to your success. It won’t take up too much of your time and allows you to budget, adjust and prove return on investment. Whilst the process is tried and tested over 35 years, it's also tailored to your circumstances and it's a process that we are continually looking to improve
We look at your entire business to verify crucial information.
We get strategic with your business and your goals.
Leveraging all the knowledge and strategy we’ve acquired...
We report on your projects, analyse results, increase...
"Efficient, unflustered, friendly and kind.
Best IT support I've ever experienced"
Consistently delivering outstanding
IT support services since 1987
2022 Customer Satisfaction score
2021 Customer Satisfaction score
2020 Customer Satisfaction score
"Most first line engineers I have known would have been phased by this request, and batted it off to a second or third line. I think it speaks a lot for TFS's level of training and engineer autonomy to solve issues for themselves that this didn't happen."
We share our responsibilities and goals as a team, and work together to ensure the right person is on the right job with the right tools to succeed.
We strive at all times to be transparent – honesty and integrity are at the heart of everything we do. We don’t hide our mistakes, we learn from them.
We won’t misguide or missell you, we will tell you if something isn’t the right fit. If we can’t help, we’ll be upfront and help you find an alternative.
We always treat others as we would like to be treated. Our core purpose is to create trust and value for our clients, to earn their lifetime loyalty.
Respect and professionalism has played a pivotal role in ensuring this from many of our longest-standing clients. New or old, all of our clients are treated with the same respect.
Certified and partnered with the best
Working in partnership with you
Fully managed IT support services
If you don’t have your own internal IT team, we can act as your entire IT department, performing all functions, from setting up devices for new starters, to migrating you to the cloud and ensuring you are cyber secure.
Supporting your IT team
If however you do have an internal IT team, we can help them shape and deliver that IT plan. In this instance, our role is to assist in ensuring projects are delivered on time, on budget and are adopted by your staff.
Support international operations
Having been part of an international best practice peer group for well over a decade, we have been asked by other IT providers to help support London-based clients. We are used to dovetailing with one or more helpdesks.