Microsoft Teams Calling Plans for Businesses in London

No. Microsoft Teams Phone is a separate licence altogether, and there are multiple options depending on your needs, including domestic calling, international calling and different plans for pay-as-you-go and prepaid. We can talk through the options and help you choose the right one for your business.

Yes, in most cases. We can port your existing numbers, including your 020 numbers, across to Microsoft Teams Phone or another VoIP solution, so your clients and contacts can reach you on the same numbers they have always used. There are occasional technical or administrative caveats depending on your current provider, and we will work through those with you to make the process as straightforward as possible.

We always run an overlap. Your legacy PBX system stays live and operational until your Microsoft Teams Phone system is fully set up, tested and confirmed to be working correctly. Only once we are satisfied does the switchover happen, at which point existing numbers are ported across and your team continues making and receiving calls as normal.

Generally, no. Most modern laptops have built-in microphones and speakers, so you can use Teams Phone much like a standard Teams call, with the addition of dialling external numbers. If your team uses desktop machines without built-in audio, a headset is the minimum you would need to get started.

Desk phones and headsets are available across a range of price points if you prefer a more traditional phone experience, from budget-friendly options to premium noise-cancelling or wireless models. Most businesses find they can get going straight away without any additional hardware investment.

Direct Routing connects your existing PBX system and telephone carrier directly to Microsoft Teams, allowing you to make and receive external calls through Teams using your existing infrastructure. It is worth considering if you are happy with your current telephony provider and simply want the convenience of handling calls within the Teams interface. It can sometimes be more cost-effective, though it adds a layer of complexity if something goes wrong.

A Microsoft Calling Plan replaces your existing carrier entirely, with Microsoft becoming your telephone provider. It is a simpler setup but means moving away from your current provider. We can help you weigh up which approach makes the most sense for your situation.

All of these are capable solutions, and the right choice often comes down to your existing technology stack and preferences. If you are already embedded in the Microsoft 365 environment, Teams Phone has the obvious advantage of full integration: one platform for chat, meetings, files and calls.

Zoom Phone and RingCentral have their own strengths, particularly for businesses that have built workflows around those platforms. We also offer VoIP solutions that provide additional functionality beyond what is available in Teams Phone alone. The best approach is to have a conversation with us about how your team works and what you need, and we can help you find the right fit.