VoIP Services for Businesses in London

The Final Step is a business VoIP provider for companies across London and Greater London. Having a quality VoIP phone service for your business allows you to make calls or host video conferences with confidence, all whilst saving you money.

Speak to a VoIP services expert

Providing internet phone systems to small and medium-sized business

Are outdated and expensive phone systems holding your business back? Our VoIP solutions are designed to address these challenges head on, offering excellent call quality, cost savings and scalability for your growing needs.

We know that reliable communication is essential to your business success, so we provide secure, sophisticated VoIP phone services that improve connectivity and support remote working. With our expert support, you can transform your communication systems and focus on growing your business.

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Modern VoIP services for growing businesses

Stay connected to colleagues and clients

Clear communication is essential for any business. Our VoIP solutions provide high-quality calling and reliable connectivity, meaning you can stay in touch with colleagues and clients whether you're in the office or working remotely. 

 

Integration with your setup

Our VoIP system is designed to work with your existing IT infrastructure. By integrating with your current hardware and software, we help you upgrade your communications without a major overhaul. This smooth transition allows you to enjoy modern features and improved connectivity with minimal disruption.

 

Innovative tools and features

Improve your communication with more than just clear calls. Our VoIP services come equipped with advanced features like call forwarding, video conferencing and unified messaging, ensuring your business stays agile in a dynamic work environment.

How our Internet phone service works

Assess

Identify key criteria for a good decision

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Analyse where you are now against where you want to be.

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Organisations often switch Internet phone providers due to poor-quality calls, bad support, obscure pricing, and a lack of features.
 
A thorough understanding of your current needs, likely future needs and how your staff actually use phones is really important in picking the right solution for you.

Analyse

Confidently commit to the best contract for you

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Getting tied-in to poorly performing phone systems is frustrating.

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Senior managers have good reasons for being concerned about choosing the "wrong" phone system.

Everyone assumes it is easy, but it isn't, particularly if you are not technical. A bad choice is very visible to colleagues, clients, and partners.

That's why we advocate using a partner who can provide a thorough analysis of your current pain points, ways of working and ideally, user acceptance testing.

This leads to confident, well-informed decision-making with a solid return on investment.

 

 

 

 

Install

Smooth transition for home, hybrid and office

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A smooth install is based on thorough planning. Some considerations...

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  • Canvas how phones are used, what are the "must keep" features.
  • Any integrations, such as Teams, or other apps required?
  • Create "must have" and "nice to have" lists.
  • Call and invoice history.
  • Who needs traditional phones, software phones and/or mobile calls?
  • Who works from home, the office, abroad, on the road.

Support

Get comfortable using the new system

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You want colleagues to love using the phone systems.

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The best return on investment is achieved by having users embrace and use the new system.

This starts with convassing their opinions and needs, and enlisting them in testing. 

Training is also vital; the more targeted you can be, the better the result. For clients who want it, we have provided customised PDFs, Byte-size Bulletings (short video tips), dedicated web pages, face-to-face and online training tailored to the needs of particular departments and groups.

Of course, we also maintain and provide helpdesk support for these systems.

 

 

Why choose The Final Step for your Internet phone support?

Cost effective solutions

Get the best you can for your budget.

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Not everyone needs the same call plan, or all the features or the same handset.
 
We help you make the most of your budget by customising the solution to your needs.

On-going support

Keep your phone system up to date and make changes as needed. 

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A phone system is a live system that requires changes when people go on holiday, stop or start using auto attendant or voicemail, when staff join or leave.
 
We are there to help when maintenance is required, or changes that you have forgotten how to make, or don't work as expected.

Unified communications

Integrate your phone systems with your other technology.

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Navigate with confidence the jargon and multiple options that VoIP phone systems provide.
 
Make the right decisions around hardware, software and integrations with other key systems.

Tailored to your needs

Provide those who need a little extra with the tools to get the job done.

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Phones are not a "one size fits all" solution.
 
For example, receptionists often need different phone units, peripherals and dashboards to control calls.
 
You may have a small office abroad, a temporary project office or external consultants.
 
Our assessment, analysis and training consultancy ensure you have the system or systems tailored to your needs.
 

Training

Make sure everyone knows how to get the most from your phone investment.

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It's surprising how common it is to find a majority of your staff only know and use a fraction of the phone system.
 
If only given the manual they may never get around to using features that would make them more productive.
 
Enabling your staff to save time and effort on communications frees them up for higher value activities. 
 
We have built tailored education programmes to ensure user adoption.

Reliable and secure solutions

From policies, and setup to security - we have you covered.

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You may have policies or protocols to follow.
 
Who can record and listen to calls, who can interrupt or listen in? We can help you fulfil these with the technical setup.
 
When considering new or replacement technology, you are required to consider cyber security by default. How are you securing your VoIP system?
 
What is your continuity and recovery position if the phone system should fail?
 
We can help secure your phone systems and integrate with your broader cyber resilience strategy.
IT support Laura-devine

The Final Step provides a professional, user-friendly, solutions-focused service. I have recommended the company to many contacts.

Laura Devine - Managing Partner, Laura Devine Immigration

City of London, London

IT Support company peter-martin-intermusica

TFS’s philosophy of building long-term working relationships is evident throughout. They care about partnership rather than just short-term transactions.

Peter Martin - Director, Intermusica

Westminster, London

The Final Step did a really fantastic job. We are a highly demanding client and have very specific requirements. Throughout the whole process, TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly.

Mark McDerment - Finance Director

London

We have used The Final Step as our IT support for nearly a year and a half and we couldn’t be happier with the level of service that they provide. They have helped to massively transform our IT infrastructure, enabling us to tighten our security as well as seamlessly moving us to cloud-based working.

Nicola Creighton - Office Manager, Fox Rodney Search

City of London, London

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Book your free 30 minute consultation.

Speak with our experts to find the right VoIP services for your business.