Enara Bio Case Study: IT Services Case Study

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One of The Times Top 100 Fastest Growing Companies, Enara Bio is a biotechnology company pioneering cancer immunotherapies. As the company quickly grew, so did the need for an IT support partner who could match their high standards and support their mission-critical work.

Simon Jarvis, IT Director of Enara Bio, sought a managed IT services provider who could offer more than just technical support. They needed someone who understood their unique needs and could provide a seamless, value-driven partnership.

Read the full Enara Bio interview here.

Enara Bio partnered with The Final Step (TFS) to elevate their IT infrastructure, ensuring it aligned with their mission-critical operations:

Comprehensive IT Audit: TFS conducted a thorough assessment of Enara's existing IT setup, identifying areas for improvement and aligning technology with business objectives.
Managed IT Services: By providing proactive monitoring and maintenance, TFS ensured system reliability, allowing Enara's team to focus on their core research activities.
Enhanced Cyber Security Solutions: Implementing robust security measures, TFS safeguarded sensitive data, ensuring compliance with industry standards and protecting against potential threats.
Strategic IT Planning: Collaborating closely with Enara's leadership, TFS developed a roadmap for future IT initiatives, supporting scalability and long-term growth.

This partnership allowed Enara Bio to operate with increased confidence in their IT systems, knowing they had a reliable and forward-thinking support structure in place.

Partnering with TFS led to significant improvements:

Seamless onboarding: TFS took full ownership of the onboarding process, ensuring a smooth transition without burdening Enara Bio's internal team.
Reduced workload for IT Director: With TFS handling user support effectively, Simon could focus on strategic initiatives rather than day-to-day ticket management.
High-quality support: TFS's engineers demonstrated exceptional training and communication skills, resolving issues efficiently and maintaining user satisfaction.

"You get what you pay for. We get a much better service than we were getting previously, and my time is freed up to do what I'm supposed to be doing. The engineers are really fantastic. The first line engineers have got that personal touch. They're able to communicate with the end users, and that's not always been the case. There have been a couple of instances where I can think of where I've had the same issue in a previous life, and it's been escalated to a third line engineer. But with TFS, the problem has been dealt with by the first line engineer—really well trained."