A global artist management organisation, now in sync with its IT
The Challenge
Intermusica is a leading artist management agency representing classical musicians across the world, from London to Berlin to China. Their mission is to help artists thrive, but their IT setup was holding them back.
Their team faced frequent frustrations, outdated systems and a lack of clear IT direction. This made it harder to support artists globally and respond quickly to changing demands.
Intermusica partnered with The Final Step to bring clarity and strategy to their IT.
Understanding the business: We began with a detailed IT audit that looked beyond technology, focusing on how IT could better support their unique operations.
Clarity through mapping: We mapped out their IT infrastructure and workflows, giving the leadership team a clear picture of what was working and what needed to change.
Board-level conversations: We worked directly with the board to make sure IT decisions aligned with business goals.
The Results
Remote-ready team: Staff could work from anywhere with ease - a shift that proved vital when everyone had to go remote.
Cloud strategy paid off: Having already moved to the cloud, Intermusica kept running smoothly during disruption.
Happier users: Support was faster and more effective, with fewer problems getting in the way.
Smarter investment: IT became a strategic enabler - not just a necessary expense.
"Our productivity has risen with our becoming much more mobile, accessing work from wherever and whenever. Our Cloud strategy started two years ago has proved itself. We’ve had everybody working from home with minimal fuss. It could have been very disruptive, but people simply went home on the weekend with their laptops and worked normally on Monday. If we’d have been in this situation two years ago, we would have been stuck."
Peter Martin Director of Finance & Operations, Intermusica
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