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Careers
Our business is to help people fulfil their potential
Yes, we’re talking about our clients, but this also applies to everyone who works here. Fulfilling potential starts at home.
We're hiring! See our open roles below
Helpdesk Engineer
What's the role?
- Client-facing Technical Support Engineer
- Permanent, full-time post
- Working with a team of 8 engineers and senior team
- 2 years minimum experience required
- Salary according to experience and ability
- Central London-based role
- A client-facing technical support role with lots of potential for developing your career
- Immediate start
What would you do most days?
- Office-based 3 days per week
- Regular site visit work for clients based in London
- Occasional site visit work for clients based outside of London
- Provide excellent customer service to external clients, providing reactive support
- Proactive assistance on projects as delegated by senior/projects team
- Troubleshoot problems by telephone, remote access and on-site visits
- Help improve company systems, procedures and knowledge
- Participate and contribute to ad hoc and planned training
- Act as a first responder triaging calls and escalating according to process
- System builds, configuration and installation (remote and on-site)
- Diligent documentation and time-recording
- Solution and technical research and development for internal use and for clients
Who are The Final Step looking for?
We would love to hear from you if you:- Love to delight clients by providing exceptional customer service
- Are happy to be office-based 3 days per week and attend regular site visits
- Are confident communicating with people by telephone, email and in-person
- Are well-organised, thorough and able to plan and prioritise lists of tasks according to SLAs
- Enjoy helping people and working in a team, learning quickly and sharing knowledge
- Love technology: especially Microsoft
- Have experience in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
- Like to work on making yourself and your team better
- Are a stickler for detail
TFS is growing, so we're looking for individuals who want to be part of that journey!
What core technologies do The Final Step work with?
TFS are long standing Microsoft Partners helping clients transition to cloud services such as Microsoft 365 and Azure, often from existing on-premise Microsoft Hyper-V environments.
We have a strong focus on security, delivering solutions such as Mobile Device Management. Endpoint Manager, MFA, Security Training, Password Manager, SIEM, EDR and vulnerability scanning. We have helped many clients to gain Cyber Essentials Plus accreditations and are involved in industry peer groups.
The Service Desk is a close-knit team dedicated to delivering exceptional customer service, supported by industry-leading tools. We provide our clients with end-to-end IT support - from managing office moves and setting up leased lines, to configuring Meraki network equipment, coordinating with third parties on business application upgrades, and carrying out full disaster recovery tests using advanced backup and business continuity solutions. Our clients generally have a mixture of Windows and Mac machines, iPhone and Android mobile devices.
Who are The Final Step?
- Established in 1987 and dedicated to delighting clients and providing value for money
- Very high-quality service provider – we earn the trust of our clients
- Award winning MSP with awards for culture and skill
- Microsoft Solutions Partner
- Certification/exam focus – our engineers are highly qualified
- Nineteen highly committed, friendly and capable people – some of the best you can work with
- Built on solid cultural and commercial foundations.
- Experienced team and management
Employee benefits
- Competitive salary
- Career development with Personal Development Plans and KPIs
- 37.5 hour work week
- Hybrid working
- Option to extend experience, responsibility and pay with out of hours work
- Weekly formal training
- Monthly get togethers in the office with lunch
- Paid for exams and learning materials with readiness assessment and guidance
- Private group health insurance discount
- Company social outings
- Quarterly company meetings on themes and goals
- Extra day's paid holiday up to 25 days max (including statutory days) for each year of service
- Yearly pay reviews
- Access to other teams within the business to work on internal/external projects
Fit the bill? Send us an email with your cover letter and CV, and we'll be in touch
Fulfilling your potential
We know that happy, fulfilled people make a business what it is, so this is about you. We pair you up with your own personal development roadmap, provide formal training, offer weekly team training, send you to conferences, groups and other events and ensure that your manager is as dead set on you achieving your potential as you are.
We want you to be challenged and hungry every day, never bored and stagnant. And yes you’ll have to roll up your sleeves and break a sweat, but this is a place where powerful potential is realised.
Stepping out
Writing about how much fun you all have can only take you so far, and surely it’s better to show not tell so here are a few pictures instead:
Paul Matthews
Senior Technical Engineer
I found joining The Final Step a refreshingly different experience. There is a family feel because we are a small team who are pretty honest with each other in a way that provides support and motivation. There is a lot of training and guidance right from the start with a variety of different people; it’s so nice not to be left to sink or swim. Personally, I value the opportunities to hear about and give an opinion on the company’s plans and strategy.
