phone-red Call us about IT Support in London 020 7572 0000

Bits & Bytes - January 2023

Article by The Final Step in IT Support, Security, Security First Mindset on Feb 1, 2023

Welcome to our latest update

A round up of news and views from the past month, that we hope you enjoy

Tech Trends 2023

January is the time for looking back and taking stock, setting goals for the coming year and deciding what to do differently to achieve them.

We have compiled some highlights of what we've read about technology trends and themes in 2023 that are relevant for small to medium businesses.

But a lot of it is about doing more with less, including:

1. Resources on rethinking the future of work
2. Reducing risk with a security first mindset
3. Experimenting with AI
4. Optimising your team and service

Discover Tech Trends 2023.


We ask for feedback to improve

Thanks for providing it, here's the stats on the service desk.


This feedback, coupled with regular client meetings, helps us to tailor the services we provide and build an impeccable customer service culture.

Below is a visualisation of the most common feedback we received.

csat 2022


We've won the 'Best Work Culture Award'best culture award copy

We are delighted to have won the 'MSP with the best work culture' category at the MSP Awards 2022.

Well done to our colleagues, fellow nominees and peers who set a high bar that helps create a great work culture at The Final Step.


Congratulations Greg

We are delighted to share that our Service Desk Engineer Greg Petenyi has completed his first six months at The Final Step.


Here are a few highlights from Greg's first 180 days at The Final Step!

- Taken over 800 calls since starting with us
- Received positive feedback on 50+ tickets
- Worked with Faye and Sam to help streamline licence provisioning
- Worked towards his first Microsoft Exams
- Helped the team win at ClueQuest and celebrate Christmas

Thank you Greg!


Tip of the month

>> How to remove background data from Office documents

28th January was Data Privacy Day. Here's a tip to stop you sharing data you shouldn't.




Thank you Yin


A huge thank you to our amazingly helpful, hard-working colleague, Yin Htay, who joined us in 2013 and has been with The Final Step for ten years!

We are a much better team because we have you with us.


simon health no bg - small


We hope that 2023 has started well for you and that you flourish personally and professionally. Let us know if we can help in any way.

For further advice, please get in touch.

Connect with Simon on LinkedIn.

Subscribe to our Bulletins

Free Download

Is IT a bottleneck to your company’s growth?

Discover how small business IT support can be a strong ally in making you more productive and competitive.

Download Ebook