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"SportsAid has two main things we need to do well: the first is to harvest, interrogate and safely store data; the second is to be able to communicate, proactively and reactively. If either falters, the business model falters. The Final Step understood this from the first meeting. They empathise with our challenges, anticipate our needs effectively and have a strong, positive attitude to problem solving. They're always on hand and so basically feel like part of the team."