The Final Step

"Up against a deadline, with my nose crushed against the wall in the tiny space behind my desk, trying to force my eyeballs to reshape and look around a corner to the back of the computer, the only thing that kept me from collapsing in a heap of despair was your calm and collected voice down the phone line, and the ghostly flickering of the remote access pointer across the screen - like an air traffic controller guiding down a pilot in a fog! TFS brought me back to the land of the functioning computer.”

Nadine Waddell – Learning Consultant and Coach

 

In many cases, like this one, our clients email us proactively just to say thank you when we have completed a project, or rescued them from an IT nightmare! Further to this, we also request feedback on our performance more formally, so that we can continually improve our service. Recently that included a structured survey, and some of the responses to that are included here also.

 

“Excellent, proactive service with well explained (plain English) solutions and proposals. The Final Step has always shown an excellent understanding of the balance of commercial and practical considerations when giving advice, and helps focus the client’s mind on the key issues.”

Gregory Besterman – Managing Director, Sullivan Thomas

 

"Your advice to us to put in a server was excellent. We can now access everything we need whenever we need it. Our reputation for providing excellent service to our customers is supported by a well-managed, highly available IT system. TFS are always on hand to advise and support us, whenever we need them. First class service."

Brian Harris - Senior Partner, Brian Harris Law

 

“The Final Step are a joy to work with. They are professional, yet maintain a ‘family’ approach. When we see them, we are talking at a business, not operational, level. This gives us the chance to really talk through important strategic issues rather than being distracted by support items. We have saved money on support so we can spend it on higher value projects.”

Nick Parkinson – Director, Counselling in Companies

 

“Your customer care and speed of response in particular is excellent, as is your dedication and attention to detail. I found you to be very helpful in seeking tailored solutions for us, as you understand our wants and issues perfectly.”

Thea Joldersma - Policy and Programme Manager, Family Holiday Association

 

"You are currently meeting our total needs. You are the Rolls-Royce in terms of service, knowledge and efficiency."

Kehrela Hodkinson – Principal, Hodkinson Law Group

 

“TFS did a really fantastic job of pulling it all together. We are a highly demanding client and have very specific requirements. Throughout the whole process TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly. A tremendous effort, well done!”

Mark McDerment – Finance Director, Mill Asset Management

 

“TFS have a great understanding of what really matters to a charitable organisation like ours. The way they simplified our whole network made it much easier for us to work and to concentrate our resources where it really matters. They are always available and personable, and my staff feel confident knowing they are there for us.”

John McDonald - Director, Family Holiday Association

 

"TFS staff have an excellent working relationship with us and it is a pleasure dealing with them."

Robert Sharrock – Managing Director, YSC

 

“The Final Step provide a very efficient service. I rarely have the need to call on them, which is a measure of their efficiency!”

Kajal Chauhan – BMB Property Investments Ltd.

 

“The most important factor for me is being able to speak to someone straight away who resolves my problems quickly.”

Samir Soleimani – Sullivan Thomas

 

“Responsive service from friendly staff - provided to suit the needs of the business, rather than to suit ease of implementation for the IT team.”

David Lindesay – Operations Manager, Mill Asset Management

 

“TFS always have someone at the other end of the phone to help and assist with any problems or questions you may have.”

Kath Rowe – Terrace Hill

 

"What makes TFS stand out for me is the combination of super technical skills, an ultra professional approach, a refusal to be defeated by anything, always keeping promises on call backs and timing, but most of all, their great interpersonal skills."

Nadine Waddell – Learning Consultant and Coach

 

"Finally, an IT consultancy that really does what they claim to do . . . The Final Step makes IT simple."

Gregory Besterman – Managing Director, Sullivan Thomas

 

“TFS have a good approach to solving our business problems, as well as sorting out our IT glitches.”

Ken Walker – Chief Executive, Brain and Spine Foundation

 

“Reliable, with fast and effective problem solving. Everyone at The Final Step is always extremely helpful, and any issues we call with are generally always solved quickly.”

Michele Garrow – Office Manager, Parker and Co. Solicitors

 

“Available and accessible, with a high level of analysis of problems, and successful resolution. Personable and responsive.”

Nicholas Goldwyn – Manager, Administration and IT, International Classical Artists

 

“Good communication and accessibility to personnel, and the use of clear and concise language.”

Richard Hepworth – Project Director, Terrace Hill

 

“TFS are accessible when something goes wrong and provide quick solutions!”

Shanti Faiia – Solicitor, Laura Devine Solicitors

 

“Everyone at The Final Step is always professional and willing to help with any issue, and I never have to wait for a problem to be sorted. It is dealt with there and then! Being able to rely on The Final Step's expertise has transformed my life and dealing with IT issues has never been so easy! Thank you.”

Veronica Sillitoe – Ingleby Trice

 

“Someone is always at the end of a phone - you do not have to leave a message or wait in a queue.”

Eunice Anthony - The Industry and Parliament Trust

 

"Since 1987, your helpfulness and courtesy has been second to none."

Roger Harris – Partner, Bower Cotton Khaitan Solicitors

 

"I like how you clearly explain options available so we can make informed decisions. We never feel forced down a particular route. Advice is always objective and valuable."

David Parry - BMB Property Investments Ltd.

 

"Your customer service is of the highest I have ever dealt with. It is difficult to find employees who are as dedicated not only to their job but also to customer satisfaction."

Kristina Mein – Assistant Manager, Pinn Medical Centre

 

"The Final Step provides a professional, user friendly, solutions-focused service. I have recommended the company to many contacts."

Laura Devine – Principal, Laura Devine Solicitors